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Understanding the Need for Using a PBX System in an Organization

The term PBX stand for private branch exchange. This is normally a private telephone network that can be used to in a company or in any organization. The people who are using the PBX phone systems are able to communicate. There is communication with people of the outside world and also the people in the organization. Communication is made possible by using the different channels available in the PBX that include a voice over the IP and the Analog. The Analog or the ISDN, the voice over the IP can be used as the communication channel in the PBX.

There is that connection of many phones while using the PBX phone system. This normally allows free calls between the people who are using this system. ACD call queues, transfers, the voice mails are some of the unique designs available.

The PBX phone systems are normally available as hosted, or virtual solutions. One Can also find them in in-house solutions which can be used in one’s own hardware. The PBX phone system are usually much more flexible than proprietary systems. This is because they are using the open standards and also interfaces. There are modern phones which are made with the standard hardware, that is cheaper and also it is easily replaced using the closed system.

A PBX phone system has a lot of benefits which one enjoys while using it. All the calls in one organization are directed to one number, thus bringing these advantages of centralization of all the calls thus acting as a receptionist. This means that instead of including a long list of the many individual numbers in an advertisement. One can just list down one number, this is possible while using the PBX system.

A PBX system brings automation. Therefore there is no need for a receptionist in an organization. It works in such a way that there is an auto attendant who directs you to dial a particular number.

There is also flexible call routing while using a PBX system. Its special features are not possible while just using a normal phone. In case you are required to another office and you were waiting for a specific call. One can just set the PBX system in such a way that the PBX system can forward the calls to another phone if the phone has rang several times.

There is a variable access of calls in the company thus there is minimal interruption in the company. The PBX control panel only allows you to give the different access to the different extensions. There is storage of the different outgoing and incoming calls made into the organization while using the PBX system.

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